Job Description
Join our innovative team as a Remote Tech Support Specialist and become the backbone of our digital operations! We're seeking a passionate problem-solver to deliver exceptional technical assistance to clients across Lexington, KY and beyond. Enjoy the flexibility of remote work while making a tangible impact in a fast-paced, collaborative environment. At TechSolutions Inc., we invest in your growth with cutting-edge tools, continuous training, and a culture that values work-life balance. If you thrive on turning technical challenges into opportunities for client satisfaction, this is your next career move!
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support channels
- Provide expert troubleshooting for Windows/macOS, network connectivity, and cloud applications
- Document all support interactions in ticketing systems with detailed resolution notes
- Collaborate with cross-functional teams to escalate and resolve systemic technical problems
- Conduct proactive system maintenance and security updates for client infrastructure
- Deliver personalized onboarding training for new software implementations
- Maintain 95%+ customer satisfaction through empathetic communication and timely resolutions
Qualifications
- 3+ years of experience in remote desktop support or helpdesk environments
- CompTIA A+/Network+ certification or equivalent technical credentials
- Expert proficiency in Windows 10/11, macOS, and virtualization platforms
- Strong knowledge of TCP/IP, VPN, and SaaS applications (Office 365, G-Suite)
- Exceptional written/verbal communication with ability to simplify technical concepts
- Experience with ticketing systems (Jira, ServiceNow) and remote access tools
- Proactive problem-solving mindset with ability to work independently