Job Description
Join TechSolve Inc.'s award-winning remote tech support team in Durham, NC! We're seeking dedicated professionals to provide exceptional technical assistance to our clients. Enjoy the flexibility of remote work with all equipment provided – including high-performance laptops, dual monitors, and peripherals. Our collaborative culture offers career growth, competitive benefits, and opportunities to work with cutting-edge technologies.
Why TechSolve? We pride ourselves on innovation, employee development, and fostering a supportive virtual environment. As a remote-first company, we invest in our people with comprehensive training programs and regular virtual team-building events.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop support
- Provide exceptional customer service to diverse clients across various industries
- Document troubleshooting steps and solutions in our knowledge base system
- Collaborate with senior engineers on complex technical escalations
- Conduct virtual training sessions for clients on new technologies
- Maintain accurate ticket records and follow SLA protocols
- Proactively identify system vulnerabilities and recommend improvements
Qualifications
- 3+ years of technical support experience with Windows/macOS/Linux environments
- CCNA, CompTIA A+, or equivalent certification preferred
- Proficiency in remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong diagnostic skills for networking, security, and cloud services
- Excellent written/verbal communication skills
- Ability to work independently in a remote setting
- Valid US work authorization required
- High-speed internet connection at home office