Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and enjoy the freedom of weekly pay while serving Kansas City's thriving tech community! We're seeking a customer-focused professional to deliver exceptional remote technical support to our clients across the metro area. With competitive compensation, flexible remote work, and weekly direct deposits, this role offers the perfect blend of stability and work-life balance. As a key member of our support team, you'll troubleshoot complex IT issues, implement solutions, and contribute to our mission of making technology accessible and reliable for businesses of all sizes.
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote desktop for hardware, software, and network issues
- Diagnose and resolve complex problems across Windows/macOS environments and cloud platforms
- Document all interactions, solutions, and system changes in ServiceNow ticketing system
- Collaborate with network engineers and security teams on escalated incidents
- Develop and maintain technical documentation, FAQs, and troubleshooting guides
- Conduct periodic system health checks and preventative maintenance for assigned clients
- Mentor junior support staff during high-volume periods
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft Azure, Active Directory, and enterprise VPN solutions
- Strong diagnostic skills for hardware failures (PCs, printers, peripherals)
- Experience with ServiceNow, Jira, or similar ticketing systems
- Excellent written and verbal communication skills with customer service focus
- Ability to work independently with minimal supervision in remote setting
- Must reside in Kansas City metropolitan area for local client support needs