Job Description
Join our dynamic team as a Night Shift IT Support Specialist at TechSolve Solutions! We're seeking dedicated professionals to provide exceptional technical support during overnight hours, ensuring our clients' systems run smoothly 24/7. This is a unique opportunity to advance your IT career while enjoying a quieter work environment with premium compensation. You'll work with cutting-edge technologies and collaborate with a supportive team committed to innovation and excellence. If you're passionate about technology and thrive in overnight settings, apply today to become a vital part of our mission to deliver world-class IT solutions.
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access for enterprise systems
- Monitor and troubleshoot server infrastructure, network issues, and cloud services
- Execute scheduled maintenance and system updates during low-traffic periods
- Document all incidents, resolutions, and procedures in ITSM systems
- Collaborate with day-shift teams for seamless handovers and knowledge transfer
- Proactively identify system vulnerabilities and implement preventive measures
- Maintain strict compliance with security protocols and data protection standards
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 2+ years of technical support experience with night shift preference
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware, software, and network troubleshooting
- Excellent communication skills with ability to document complex technical issues
- CompTIA Network+ or similar certification preferred
- Ability to work independently with minimal supervision during night hours
- Valid driver's license for occasional on-site support requirements