Job Description
Are you a problem-solving enthusiast looking for a flexible schedule? Apex Tech Solutions is seeking a dedicated Part-Time Remote Tech Support Specialist to join our growing team in Durham, NC. We pride ourselves on delivering exceptional customer service and technical excellence, and we are looking for someone who thrives in a remote environment.
As a remote tech support specialist, you will be the first line of defense for our clients, ensuring their technical needs are met efficiently and professionally. This role offers the perfect blend of technical challenges and customer interaction, all from the comfort of your home.
Why Join Us?
- Flexible part-time hours designed to fit your lifestyle.
- Competitive hourly wage ($18 - $22/hour).
- Comprehensive remote training and support.
- Opportunity for career growth within a top-tier IT firm.
Core Responsibilities:
Responsibilities
- Provide prompt and courteous technical support to clients via phone, email, and live chat.
- Diagnose and troubleshoot hardware, software, and network issues remotely.
- Guide customers through complex technical procedures in a clear, jargon-free manner.
- Maintain accurate and detailed records of all support interactions and tickets.
- Escalate complex technical issues to senior engineers when necessary.
- Stay updated on the latest technology trends and product updates to provide informed assistance.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Proven experience in technical support, help desk, or customer service.
- Strong knowledge of Windows, macOS, and common troubleshooting protocols.
- Excellent verbal and written communication skills with a focus on customer satisfaction.
- Ability to work independently in a remote setting with minimal supervision.
- Reliable high-speed internet connection and a dedicated workspace.