Job Description
Join CloudTech Solutions, a leader in innovative IT services, as a Remote Tech Support Specialist based in Denver! We're seeking tech-savvy professionals to deliver exceptional customer experiences while working from anywhere in Colorado. Enjoy a competitive salary, $5,000 sign-on bonus, and comprehensive benefits package. You'll be part of a dynamic team supporting enterprise clients with cutting-edge technology solutions. Apply today to start your remote career with a forward-thinking company that values your expertise and growth!
Responsibilities
- Provide remote technical support for enterprise clients via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues across Windows/macOS/Linux environments
- Document all interactions and solutions in ticketing systems with precision
- Collaborate with senior engineers to resolve complex technical escalations
- Conduct proactive system maintenance and security updates
- Train end-users on new technologies and best practices
- Monitor system performance and recommend improvements
Qualifications
- 3+ years of experience in remote technical support or IT help desk roles
- Proficiency with Windows, macOS, and cloud platforms (AWS/Azure)
- CompTIA A+ or equivalent certification required
- Exceptional troubleshooting and problem-solving abilities
- Strong written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision
- Valid driver's license and reliable internet connection