Job Description
Join TechSolutions Pro as a Remote Tech Support Specialist and become the hero behind our seamless digital experiences! We're seeking a passionate problem-solver to deliver exceptional technical assistance to clients across Virginia Beach and beyond. This 100% remote role offers the flexibility to work from anywhere while making a tangible impact in our growing tech ecosystem. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive, innovative environment. If you're ready to transform technical challenges into solutions, apply today!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot network connectivity, security protocols, and system performance
- Document cases accurately in ticketing systems (ServiceNow/Jira)
- Collaborate with IT teams to resolve escalated technical incidents
- Train users on new technologies and best practices
- Monitor system health and proactively address potential issues
- Maintain knowledge base articles for self-service support
Qualifications
- 3+ years in remote technical support or helpdesk roles
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Windows/macOS/Linux and cloud platforms (AWS/Azure)
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills
- Experience with remote desktop tools (TeamViewer/AnyDesk)
- Ability to work independently with minimal supervision