Job Description
Join our dynamic support team as a Night Shift Specialist in Oakland! We're seeking tech-savvy professionals to deliver exceptional after-hours technical assistance to enterprise clients. This flexible part-time role offers competitive compensation and the opportunity to work in a collaborative, growth-oriented environment.
What You'll Love: Remote-friendly infrastructure, modern tech stack, and a culture that values work-life balance. Perfect for students, career-changers, or those seeking supplemental income.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues across Windows/macOS environments
- Document incident tickets with precision in ServiceNow and CRM systems
- Collaborate with global teams during cross-continental handovers
- Conduct proactive system health checks during low-traffic periods
- Maintain SLA compliance with 95% first-contact resolution rate
- Escalate critical incidents to Tier 2 engineers with detailed context
Qualifications
- Minimum 1 year technical support experience (helpdesk/IT operations)
- CompTIA A+ or equivalent certification preferred
- Proficiency in remote desktop tools (TeamViewer/AnyConnect)
- Strong diagnostic skills for network connectivity issues
- Exceptional written communication for ticket documentation
- Ability to work independently with minimal supervision
- Flexible availability for night shifts (10 PM - 6 AM PST)
- Basic scripting knowledge (Python/Bash) is a plus