Job Description
Are you a night owl looking for a stable and rewarding career? Midnight Solutions is seeking a dedicated Night Shift Support Specialist to join our elite team in Nashville, TN. In this pivotal role, you will be the backbone of our 24/7 operations, ensuring seamless service delivery and maintaining the highest standards of client satisfaction during the overnight hours.
Join a culture that values reliability, technical expertise, and a proactive approach to problem-solving. We offer a competitive benefits package and a remote-friendly environment that empowers you to excel in your role.
Responsibilities
- Provide top-tier technical troubleshooting and customer support for internal systems and external clients during night hours.
- Monitor system performance and alert management to ensure 99.9% uptime for critical infrastructure.
- Resolve complex technical issues via phone, email, and remote desktop tools with a focus on first-contact resolution.
- Document all support tickets, interactions, and resolutions in the CRM system accurately and efficiently.
- Collaborate with day-shift teams to transfer unresolved issues and ensure a seamless handover of responsibilities.
- Perform routine system maintenance, software updates, and security patches during low-traffic periods.
- Assist in the development and refinement of standard operating procedures (SOPs) for night operations.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Minimum of 2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows, Linux, and basic networking concepts (TCP/IP, DNS, DHCP).
- Demonstrated ability to troubleshoot hardware and software issues independently.
- Excellent written and verbal communication skills with a professional, empathetic tone.
- Must be available to work full-time night shifts (e.g., 10:00 PM - 6:00 AM or similar).
- Ability to pass a background check and drug screening.