Job Description
Join our elite support team in Buffalo, NY and become the backbone of our 24/7 operations! We're seeking dedicated Night Shift Support Specialists to deliver exceptional technical assistance during critical overnight hours. Enjoy competitive pay, comprehensive benefits, and a career path designed for growth. Our modern downtown facility offers a collaborative environment where your problem-solving skills shine. As a key member of our global support network, you'll directly impact customer satisfaction while advancing your technical expertise. Don't just work nights – build your future with us!
Responsibilities
- Provide Tier 2 technical support for enterprise software and cloud infrastructure
- Resolve complex system outages and performance issues during night shift hours
- Document troubleshooting procedures and create knowledge base articles
- Collaborate with global teams using ticketing systems and communication platforms
- Monitor system health and proactively address potential vulnerabilities
- Conduct user training sessions for internal stakeholders
- Participate in cross-departmental improvement initiatives
Qualifications
- 3+ years of experience in IT support or technical assistance roles
- Proficiency with Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, security, and application issues
- CCNA or CompTIA Network+ certification preferred
- Exceptional written and verbal communication abilities
- Ability to work independently during overnight hours (10 PM - 6 AM)
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools
- Valid driver's license for occasional on-site support