Job Description
Join TechGuard Solutions Inc. as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide exceptional technical support during overnight hours while our global clients rest. Enjoy competitive compensation, comprehensive benefits, and a dynamic team environment that values work-life balance. This is your opportunity to advance your career in IT support while maintaining a flexible schedule.
What We Offer:
- Competitive hourly pay with performance-based bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
- On-site fitness center and free parking
Responsibilities
- Provide remote technical support for enterprise software and hardware systems during overnight shifts (10 PM - 6 AM)
- Monitor and respond to critical alerts via ticketing systems and communication platforms
- Troubleshoot complex network, server, and application issues with minimal supervision
- Document all support activities, resolutions, and knowledge base contributions
- Collaborate with day-shift teams for seamless handovers and issue escalation
- Conduct scheduled system maintenance and security updates during low-traffic windows
- Maintain strict compliance with data security protocols and client SLAs
Qualifications
- Minimum 2 years of technical support experience in enterprise environments
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, database, and application issues
- Ability to work independently and make critical decisions during off-hours
- CompTIA Network+ or equivalent certification preferred
- Excellent written and verbal communication skills
- Flexibility to work weekends and holidays as needed
- Valid driver's license with clean record for occasional on-site support