Job Description
Are you a tech-savvy problem solver looking for flexibility?
Apex Tech Solutions is excited to announce an opening for a Part-Time Remote Tech Support Specialist to join our dedicated team in Memphis, TN. In this role, you will be the first line of defense for our clients, delivering exceptional technical assistance from the comfort of your own home. If you have a passion for technology and a knack for helping others, we want to hear from you.
We offer a competitive hourly rate, flexible scheduling, and the opportunity to work with cutting-edge technology. Join us in driving digital excellence across the region!
Responsibilities
- Diagnose & Troubleshoot: Identify and resolve hardware and software issues for remote clients in a timely manner.
- Customer Service: Provide high-quality, empathetic technical support via phone, chat, and email.
- System Configuration: Assist in installing, configuring, and maintaining computer systems and networks.
- Documentation: Accurately document all technical issues, resolutions, and customer interactions in our CRM system.
- Network Support: Troubleshoot connectivity issues and ensure secure remote access for users.
- Education: Guide clients through basic software updates and security protocols.
Qualifications
- Education: High school diploma or GED required; Associate degree in IT or Computer Science preferred.
- Experience: Previous experience in technical support or customer service is highly desirable.
- Technical Skills: Strong knowledge of Windows, macOS, and common office software.
- Communication: Excellent written and verbal communication skills with a focus on clarity and patience.
- Environment: Must have a reliable high-speed internet connection and a dedicated, quiet workspace.
- Availability: Ability to work a part-time schedule, including evenings and weekends as needed.