Job Description
Join TechGuard Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide critical technical support during overnight hours while maintaining seamless service delivery. Enjoy competitive compensation, comprehensive benefits package, and career advancement opportunities in Houston's thriving tech hub.
Why Choose TechGuard?
- Industry-leading training programs
- Clear career progression paths
- Modern remote-first infrastructure
- Health, dental, and vision insurance
- 401(k) with company match
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems during overnight shifts
- Monitor network infrastructure and resolve critical incidents within SLA
- Document all troubleshooting procedures and knowledge base articles
- Collaborate with global teams during cross-continental handovers
- Execute system patches and maintenance during low-impact windows
- Conduct user training for remote employees across time zones
- Implement security protocols and access controls
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Network+ or Security+ certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Strong incident management experience with tools like ServiceNow
- Ability to work independently during overnight hours (10 PM - 6 AM)
- Excellent written communication skills for documentation
- Experience with ticketing systems and remote support tools
- Flexibility to work weekends during critical deployments