Job Description
Join TechConnect Solutions and become part of our award-winning remote tech support team! We're seeking passionate individuals to deliver exceptional technical assistance to clients across the Detroit metro area. Enjoy the flexibility of remote work with guaranteed weekly pay, comprehensive benefits, and career growth opportunities. As a key member of our IT support division, you'll troubleshoot complex issues, optimize system performance, and elevate customer satisfaction through innovative solutions.
Why TechConnect Solutions?
- Weekly direct deposit paychecks
- 100% remote work environment
- Medical/dental/vision insurance
- 401(k) with company match
- Professional development stipend
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop
- Install, configure, and maintain operating systems (Windows, macOS, Linux)
- Provide exceptional customer support with clear communication and empathy
- Document troubleshooting processes and maintain detailed case logs
- Collaborate with senior engineers on complex technical escalations
- Conduct system updates and security patches across client networks
- Mentor junior team members and share best practices
Qualifications
- 3+ years of technical support experience in a remote environment
- CompTIA A+ or equivalent certification required
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Expert knowledge of Windows 10/11 and macOS troubleshooting
- Strong problem-solving skills with analytical thinking
- Exceptional written and verbal communication abilities
- Experience with ticketing systems (Zendesk, ServiceNow)
- Ability to work independently with minimal supervision