Job Description
Join our dynamic 24/7 operations team as a Night Shift IT Support Specialist in Boston! We're seeking a dedicated professional to provide exceptional technical support during overnight hours (11 PM - 7 AM). This critical role ensures our global operations remain seamless while our users rest. Enjoy competitive compensation, comprehensive benefits, and a collaborative remote-first environment with on-site Boston presence.
As a key member of our infrastructure team, you'll troubleshoot complex systems, maintain network security, and deliver white-glove support to enterprise clients. This position offers accelerated career growth opportunities and unique exposure to cutting-edge technology in a low-disturbance work environment.
Responsibilities
- Provide 24/7 Tier 2-3 technical support for enterprise systems and cloud infrastructure during overnight shifts
- Monitor and maintain network security protocols, responding to alerts and incidents in real-time
- Perform system diagnostics, root cause analysis, and resolution for hardware/software issues
- Collaborate with global teams during handover periods for seamless continuity of support
- Document all troubleshooting activities, solutions, and knowledge base contributions
- Proactively identify system vulnerabilities and recommend preventative measures
- Conduct scheduled maintenance and system optimization during low-traffic hours
Qualifications
- 3+ years of hands-on IT support experience with enterprise systems
- CCNA/CompTIA Security+ certification or equivalent technical credentials
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong problem-solving skills with ability to work independently overnight
- Excellent written and verbal communication skills for remote collaboration
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- Ability to remain calm and professional during high-pressure situations
- Flexibility to adapt to rotating schedules if required