Job Description
Join our dynamic team as an Immediate Hire Night Shift Support Specialist in Stockton, CA! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This high-impact role offers competitive compensation, comprehensive training, and the opportunity to grow with a leading tech company. If you thrive in fast-paced environments and excel at problem-solving, apply today to start your career transformation!
Responsibilities
- Provide 24/7 technical support for enterprise software systems and infrastructure
- Troubleshoot complex hardware/software issues with remote and on-site solutions
- Document incident reports, resolutions, and system updates in CRM platforms
- Collaborate with cross-functional teams to resolve escalated technical problems
- Monitor system performance and proactively address potential vulnerabilities
- Train junior staff on support protocols and best practices
- Maintain compliance with security protocols and data protection standards
Qualifications
- Minimum 2 years in IT support or related technical field
- Strong knowledge of Windows/Linux systems and network infrastructure
- Experience with ticketing systems (ServiceNow, Jira) and remote tools
- Certification in CompTIA A+, Network+, or equivalent preferred
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities and technologies
- Valid California driver's license for occasional on-site calls