Job Description
Join our award-winning tech team as a Part-Time Night Shift Support Specialist in Honolulu! We're seeking a dedicated professional to provide exceptional technical assistance during overnight hours. This role offers competitive pay, flexible scheduling, and opportunities for professional growth in a dynamic environment. Enjoy Hawaii's beautiful nights while making a tangible impact on our clients' success. Apply today to become part of our innovative support family!
Responsibilities
- Monitor and resolve technical support tickets during overnight hours
- Provide remote assistance to clients via phone, chat, and email
- Troubleshoot hardware/software issues across multiple platforms
- Document incidents and solutions in ticketing systems
- Collaborate with day team for seamless handover processes
- Conduct system checks and maintenance during low-traffic periods
- Adhere to SLAs and security protocols
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1+ years in technical support or customer service
- Proficiency with Windows/macOS and cloud platforms
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexible availability for overnight shifts (10 PM - 6 AM)
- CompTIA A+ certification or equivalent experience