Job Description
Join our award-winning tech support team and revolutionize customer experiences from the comfort of your home! InnovateTech Solutions is seeking a passionate Remote Tech Support Specialist in Chicago to deliver exceptional service while enjoying a $5,000 sign-on bonus. This fully remote role combines competitive compensation with the flexibility to thrive professionally without geographical constraints.
We offer comprehensive benefits including health insurance, 401(k) matching, and unlimited PTO. Our collaborative culture values innovation and work-life balance, making us a top employer in Illinois' tech sector. Ready to elevate your career while making a tangible impact? Apply today!
Responsibilities
- Diagnose and resolve complex technical issues via phone, chat, and remote access for enterprise clients
- Document troubleshooting steps and solutions using Zendesk and Salesforce CRM
- Collaborate with Tier 2 engineers to resolve escalated hardware/software problems
- Conduct proactive system maintenance and security updates across client networks
- Maintain 95%+ customer satisfaction score through empathetic communication
- Train users on new technologies and best practices during onboarding sessions
- Contribute to knowledge base with detailed technical documentation
Qualifications
- 3+ years of experience in enterprise-level tech support or helpdesk operations
- CompTIA A+ or equivalent certification required (Network+ preferred)
- Expert proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network connectivity, VPN, and endpoint security issues
- Exceptional verbal communication with proven customer service excellence
- Experience with remote support tools (TeamViewer, AnyDesk, or ConnectWise)
- Ability to work independently across time zones with minimal supervision
- Valid Illinois driver's license for occasional on-site support in downtown Chicago