Job Description
Join CyberSecure Solutions as a Night Shift Support Specialist in our remote-friendly San Antonio team! We're seeking a dedicated professional to provide exceptional technical support during overnight hours. This role offers the flexibility of remote work while maintaining a strong connection to our vibrant local team. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a cutting-edge cybersecurity environment.
Responsibilities
- Provide 24/7 technical support for enterprise systems via phone, chat, and remote access
- Monitor security alerts and respond to critical incidents during overnight hours
- Collaborate with global IT teams to resolve complex infrastructure issues
- Document support tickets and maintain accurate incident records
- Contribute to knowledge base articles and training materials
- Proactively identify system vulnerabilities and recommend improvements
Qualifications
- 3+ years of IT support experience with night shift or on-call exposure
- Proficiency in Windows/Linux systems and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification preferred
- Strong problem-solving skills with ability to work independently
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools