Job Description
Join Nevada Tech Solutions as a Night Shift Support Engineer and become the backbone of our 24/7 operations. We're seeking a dedicated professional to provide exceptional technical support during overnight hours, ensuring seamless system performance for our enterprise clients. This high-impact role offers competitive compensation, comprehensive benefits, and clear pathways for career advancement in the vibrant Las Vegas tech scene.
Responsibilities
- Monitor and resolve critical system issues during overnight hours via ticketing system and remote access
- Provide Tier 2/3 technical support for complex hardware/software problems
- Execute scheduled maintenance windows and system updates during low-traffic periods
- Document all incidents, resolutions, and knowledge base contributions
- Collaborate with global IT teams during critical outages and escalations
- Conduct proactive system health checks and performance optimization
Qualifications
- 3+ years in enterprise IT support or systems administration
- Proficiency with Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong networking knowledge (TCP/IP, DNS, VPN, firewalls)
- Experience with monitoring tools (Nagios, SolarWinds, Zabbix)
- Excellent troubleshooting skills with complex infrastructure issues
- Ability to work independently with minimal overnight supervision
- CompTIA Security+ or equivalent certification preferred