Job Description
Join our dynamic team at TechSolutions Pro and revolutionize how we deliver exceptional technical support to clients across the nation. As a Remote Technical Support Specialist, you'll be the frontline hero resolving complex IT challenges with expertise and empathy. We offer a fully remote work environment, competitive compensation, and opportunities for career advancement in one of Orlando's fastest-growing tech sectors.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Manage helpdesk tickets using Zendesk with SLA adherence
- Provide Tier 2 support for Windows/macOS systems and networking infrastructure
- Create detailed documentation for troubleshooting procedures
- Collaborate with engineering teams on recurring technical challenges
- Train end-users on security best practices and system updates
Qualifications
- 3+ years of enterprise-level technical support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, VPN configurations, and cloud services (AWS/Azure)
- Exceptional problem-solving skills with analytical mindset
- Strong written/verbal communication with customer-centric approach
- Experience with remote support tools (TeamViewer, AnyDesk)
- Bachelor's degree in IT or related field preferred