Job Description
Join our award-winning Dallas-based team as a Remote Tech Support Specialist! We're seeking tech-savvy professionals to deliver exceptional customer support to our global client base. Enjoy flexible remote work while advancing your career with industry-leading training and competitive benefits. Be part of a company that values innovation, growth, and work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Document cases accurately in CRM systems and maintain detailed knowledge base
- Provide exceptional customer service with empathy and technical expertise
- Collaborate with Tier 2 engineers for complex escalations
- Train users on system best practices and security protocols
- Monitor ticket queues and maintain SLA compliance
- Contribute to process improvement initiatives
Qualifications
- 2+ years of technical support experience in remote/hybrid environments
- Proficiency in Windows/macOS, networking fundamentals, and cloud platforms
- CompTIA A+ or equivalent certification preferred
- Strong troubleshooting skills with diagnostic tools
- Excellent written/verbal communication abilities
- Experience with CRM systems (e.g., Zendesk, ServiceNow)
- Ability to work independently with minimal supervision
- Bachelor's degree in IT or related field preferred