Job Description
Join our award-winning tech team as a Remote Tech Support Specialist based in Reno, NV! We're seeking passionate problem-solvers to deliver exceptional customer experiences while working fully remotely. Enjoy competitive compensation, flexible scheduling, and opportunities for growth in a cutting-edge environment. Our Reno hub offers collaborative virtual team-building and local networking events.
Why Choose Us?
- Industry-leading benefits package
- Latest tech tools and training
- Remote-first culture with work-life balance
- Career advancement pathways
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Provide exceptional customer service across phone, chat, and email
- Document troubleshooting steps and maintain accurate case logs
- Collaborate with cross-functional teams on complex technical escalations
- Train users on system best practices and security protocols
- Monitor and maintain remote infrastructure performance
- Contribute to knowledge base articles and SOP improvements
Qualifications
- 3+ years of technical support experience
- Proficiency in Windows/macOS/Linux environments
- Strong networking knowledge (TCP/IP, VPN, DNS)
- Excellent written/verbal communication skills
- Industry certifications (CompTIA A+, Network+) preferred
- Experience with ticketing systems (Zendesk, ServiceNow)
- Ability to work independently with minimal supervision
- Valid NV driver's license (for occasional local events)