Job Description
Join our dynamic team as a Night Shift Support Specialist in Charlotte, NC! We're seeking a dedicated professional to provide exceptional remote technical support during overnight hours. This fully remote-friendly role offers flexible work arrangements while maintaining a competitive salary and comprehensive benefits package. If you're a problem-solver passionate about delivering outstanding customer service in a 24/7 environment, we want to hear from you!
Responsibilities
- Provide remote technical support for enterprise systems via phone, chat, and ticketing systems
- Monitor and resolve critical IT infrastructure issues during overnight hours
- Document all troubleshooting steps and maintain detailed case records
- Collaborate with global support teams during escalation scenarios
- Proactively identify system vulnerabilities and recommend solutions
- Conduct remote system maintenance and scheduled updates
- Deliver exceptional customer service with SLA adherence
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Strong diagnostic skills for network, hardware, and software issues
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- CompTIA A+ or equivalent certification preferred
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Excellent written and verbal communication skills
- Ability to remain calm and professional under pressure