Job Description
Join TechSolutions Inc. as an immediate-hire Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to deliver exceptional technical support during critical overnight hours. Enjoy competitive pay, comprehensive benefits, and a dynamic remote-friendly environment. This is your opportunity to launch or advance your career in IT support with a company that values growth and work-life balance.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems via phone, chat, and remote access
- Monitor and resolve system alerts, security incidents, and performance issues overnight
- Document all troubleshooting steps and resolutions in ticketing systems
- Collaborate with global teams during cross-continental handovers
- Conduct proactive system maintenance and patch deployments
- Escalate critical issues to senior engineers with detailed context
- Maintain knowledge base articles for common overnight challenges
Qualifications
- 2+ years of technical support experience in Windows/Linux environments
- CompTIA A+ or Network+ certification (or equivalent experience)
- Proficiency with remote desktop tools (TeamViewer, RDP, etc.)
- Strong problem-solving skills with attention to detail
- Ability to work independently during overnight hours (10 PM - 6 AM)
- Excellent written and verbal communication skills
- Experience with ITSM tools (ServiceNow, Jira)
- Flexibility to adjust schedule during critical incidents