Job Description
Join NexusTech Solutions as a Senior Night Shift Support Specialist and become the backbone of our 24/7 operations. This high-impact role offers exceptional compensation for professionals who thrive in after-hours environments while delivering enterprise-grade technical support. Enjoy premium benefits, flexible scheduling options, and career advancement opportunities in a cutting-edge tech ecosystem. Your expertise will directly impact mission-critical systems for Fortune 500 clients across Northern California.
Responsibilities
- Provide Tier 3 technical support for complex network infrastructure, cloud platforms (AWS/Azure), and cybersecurity systems during night shift hours
- Execute proactive system monitoring, incident response, and root cause analysis for enterprise-level deployments
- Collaborate with global teams via Slack/Jira to resolve high-priority outages and maintain SLA compliance
- Document technical procedures, create knowledge base articles, and mentor junior support staff
- Lead disaster recovery drills and system patch implementations during maintenance windows
- Analyze performance metrics using Splunk/New Relic to optimize system reliability
Qualifications
- 5+ years of enterprise IT support experience with 2+ years in night shift/after-hours environments
- Expertise in Windows Server, Linux, Active Directory, and virtualization (VMware/Hyper-V)
- Certifications required: CompTIA Security+ or equivalent CISSA/CCNP
- Strong scripting skills (Python/PowerShell) for automation tasks
- Proven ability to handle high-pressure situations with minimal supervision
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Valid California driver's license for occasional on-site visits