Job Description
Join TechSolve Inc.'s dynamic remote support team and become a tech hero for Fresno residents! We're seeking a passionate Part-Time Remote Tech Support Specialist to deliver exceptional customer service and technical solutions. Enjoy flexible hours while troubleshooting hardware/software issues, guiding users through complex processes, and maintaining system security – all from the comfort of your home. This role is perfect for tech-savvy individuals who thrive in remote environments and want to make a tangible impact in their local community.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide step-by-step technical guidance to non-technical users
- Install, configure, and maintain operating systems and applications
- Document support cases and maintain accurate technical records
- Collaborate with IT team to escalate complex issues
- Conduct system security updates and vulnerability assessments
- Train users on best practices for digital security
Qualifications
- 1+ years of technical support experience (remote preferred)
- Proficiency in Windows/macOS troubleshooting and networking
- Strong customer service and communication skills
- CompTIA A+ or equivalent certification preferred
- Experience with remote support software (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision
- High-speed internet connection required
- Available to work 20-25 hours/week (flexible scheduling)