Job Description
Join our award-winning remote tech support team in Reno, NV and transform how businesses operate! We're seeking a passionate Tech Support Specialist to deliver exceptional service to clients nationwide while enjoying the flexibility of a fully remote position. As a key member of our Nevada-based operations, you'll troubleshoot complex systems and become a trusted advisor for our growing client base.
Our remote-friendly culture combines cutting-edge technology with a collaborative work environment. You'll receive industry-leading training and work alongside dedicated professionals who share your commitment to excellence. This role offers competitive compensation, comprehensive benefits, and the opportunity to grow your career without geographical limitations.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments via remote access tools
- Provide Tier 2/3 support for network security, cloud applications, and SaaS platforms
- Document technical solutions with precision using ticketing systems (Jira/Zendesk)
- Train clients on cybersecurity best practices and system optimization techniques
- Collaborate with cross-functional teams on infrastructure improvements and system deployments
- Maintain 99.5% customer satisfaction through proactive communication and follow-up
- Support 24/7 on-call rotation (1 week/month) with overtime compensation
Qualifications
- 3+ years of technical support experience with remote work proficiency
- CompTIA A+/Network+ certification or equivalent industry credentials
- Expertise in Active Directory, VPN configurations, and endpoint security tools
- Proven ability to troubleshoot complex network issues using Wireshark/Packet Tracer
- Exceptional written communication skills for technical documentation
- Experience with CRM/SaaS platforms (Salesforce, Office 365, Google Workspace)
- Ability to work independently while maintaining strong team collaboration
- Must reside in Nevada for state compliance requirements