Job Description
Join our award-winning team as a Remote Tech Support Specialist and enjoy the flexibility of working from anywhere while serving clients across Minneapolis and beyond. We offer industry-leading weekly pay packages, comprehensive benefits, and a culture that values innovation and work-life balance. As a key member of our IT department, you'll empower users through cutting-edge remote support solutions while advancing your career in one of America's tech hubs.
Why TechSolve Solutions?
- Weekly paycheck direct deposit
- 100% remote work environment
- Health/dental/vision insurance
- 401(k) with company match
- Professional development stipend
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote tools
- Provide exceptional customer support via phone, chat, and email
- Document cases in CRM system with detailed resolution steps
- Deploy and manage security patches across client systems
- Collaborate with Tier-2 engineers for escalated technical challenges
- Conduct system audits and performance optimization
- Train users on new technologies and best practices
Qualifications
- 3+ years experience in remote technical support
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows/macOS/Linux environments
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Strong troubleshooting methodology and documentation skills
- Excellent communication and customer service abilities
- Ability to work independently in a home office setup
- Valid US work authorization required