Job Description
Join our dynamic team at NexusTech Solutions and start your new career tomorrow! We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our clients in the Dallas area. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your skills make a real impact. If you're ready to thrive in a fast-paced role and hit the ground running, apply now!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve complex hardware/software issues with minimal supervision
- Document all interactions, resolutions, and escalations in ticketing systems
- Collaborate with cross-functional teams during critical incidents
- Monitor system health and proactively address potential disruptions
- Train junior staff on troubleshooting protocols and best practices
- Generate performance reports for continuous improvement initiatives
Qualifications
- 2+ years in IT support or helpdesk environment
- CompTIA A+ or equivalent certification preferred
- Strong knowledge of Windows/Linux systems and networking fundamentals
- Experience with ticketing systems (ServiceNow, Zendesk)
- Excellent problem-solving and communication skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Valid driver's license for occasional on-site support
- Ability to lift 30 lbs for hardware maintenance tasks