Job Description
Join our award-winning IT support team and enjoy the perfect work-life balance with our flexible night shift schedule! We're seeking dedicated professionals to provide exceptional technical support to our clients during evening hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic, remote-friendly environment.
Responsibilities
- Provide 24/7 technical support for hardware, software, and network systems via phone, chat, and remote access
- Diagnose and resolve complex technical issues with minimal supervision
- Document all support tickets and maintain detailed knowledge base entries
- Collaborate with cross-functional teams during critical system outages
- Proactively monitor system health and implement preventative measures
- Maintain strict compliance with security protocols and data protection standards
Qualifications
- 3+ years of experience in technical support or IT operations
- Proficiency with Windows, macOS, and Linux operating systems
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Certification in CompTIA A+, Network+, or equivalent required
- Excellent problem-solving skills and customer service orientation
- Ability to work independently during night shifts with flexible hours
- Experience with ticketing systems (ServiceNow, Jira) preferred