Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in sunny St. Petersburg, FL! We're seeking tech-savvy professionals who thrive in flexible work environments while delivering exceptional customer experiences. Enjoy the freedom to craft your ideal schedule while supporting cutting-edge technology solutions for diverse clients. This 100% remote role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic tech ecosystem.
Our ideal candidate combines technical expertise with exceptional communication skills to resolve complex IT issues efficiently. You'll be the first point of contact for troubleshooting hardware, software, and network challenges across multiple industries. With flexible hours available (including evenings and weekends), you can achieve work-life balance while making a tangible impact on our clients' digital infrastructure.
Responsibilities
- Diagnose and resolve hardware/software/network issues via remote support tools
- Provide exceptional technical support via phone, chat, and email channels
- Document troubleshooting steps and solutions in our CRM system
- Collaborate with senior engineers on complex technical escalations
- Conduct proactive system maintenance and security updates
- Maintain accurate client communication throughout resolution process
- Train clients on best practices for digital security and efficiency
Qualifications
- 3+ years of technical support experience in remote/hybrid environments
- Expertise in Windows/macOS troubleshooting and networking fundamentals
- CompTIA A+ or equivalent certification preferred
- Exceptional written and verbal communication skills
- Experience with ticketing systems (Zendesk, ServiceNow, etc.)
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends as needed
- Strong problem-solving skills with customer-first mindset