Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide exceptional technical support during overnight hours in Fresno. This role offers flexible scheduling, competitive compensation, and the opportunity to work with cutting-edge technology while serving diverse clients across California.
Our ideal candidate thrives in dynamic environments, values teamwork, and possesses a passion for problem-solving. Enjoy a collaborative culture focused on growth and work-life balance with night-shift premiums. Apply today to launch your career in IT support!
Responsibilities
- Monitor and resolve technical issues via phone, chat, and remote access during overnight hours
- Document all support tickets using our ticketing system with detailed resolution notes
- Collaborate with on-site engineers for complex hardware and network troubleshooting
- Conduct system checks and preventative maintenance during low-traffic periods
- Provide exceptional customer service while maintaining SLA compliance
- Train junior staff on support protocols and knowledge base updates
Qualifications
- High school diploma or equivalent; IT certification preferred (CompTIA A+, Network+)
- Minimum 1 year experience in technical support or helpdesk role
- Proficiency with Windows OS, networking basics, and remote desktop tools
- Strong problem-solving skills with ability to diagnose complex issues
- Excellent written and verbal communication skills
- Availability to work flexible shifts including weekends and holidays
- Valid California driver's license for occasional on-site visits