Job Description
Join our dynamic 24/7 operations team as a Night Shift Support Specialist in Pittsburgh! We're seeking dedicated professionals to ensure seamless system uptime and exceptional service delivery during overnight hours. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment that values your contribution.
As a key member of our infrastructure team, you'll monitor critical systems, resolve technical escalations, and collaborate with global teams to maintain operational excellence. This role offers unparalleled growth opportunities in a fast-paced, technology-driven workplace.
Responsibilities
- Monitor and maintain 24/7 system infrastructure during overnight shifts
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Execute scheduled maintenance tasks with zero downtime
- Document incident reports and resolution protocols in ITSM systems
- Collaborate with cross-functional teams during major incident management
- Proactively identify and mitigate potential system vulnerabilities
- Conduct end-user training for remote staff during off-peak hours
Qualifications
- 3+ years in IT support or system administration
- Expertise in Windows Server, Linux, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Strong experience with monitoring tools (e.g., Nagios, SolarWinds)
- Exceptional problem-solving and communication skills
- Ability to work independently during unsupervised shifts
- Previous night shift experience preferred
- Proficiency in ticketing systems (ServiceNow/Jira)