Job Description
We are currently seeking a dedicated and empathetic Remote Tech Support Specialist to join our rapidly growing team in Austin, Texas. This is an urgent hire to support our expanding client base. If you have a knack for solving technical puzzles and thrive in a flexible environment, we want to hear from you.
Why Join Us?
- 100% Remote Work: Work from the comfort of your home.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Flexible Schedule: Choose hours that fit your lifestyle.
- Professional Growth: Opportunities to advance your IT career.
Responsibilities
- Provide remote technical assistance to end-users via phone, email, and chat support channels.
- Diagnose and resolve hardware, software, and network connectivity issues for internal and external clients.
- Log all customer interactions and support tickets in the CRM system accurately and efficiently.
- Conduct remote troubleshooting sessions to guide users through complex technical fixes.
- Collaborate with senior IT engineers to escalate and resolve complex technical problems that cannot be handled at the first level.
- Stay updated on the latest technology trends and internal software updates to provide accurate information.
- Maintain a high level of customer satisfaction by demonstrating patience and technical expertise.
Qualifications
- High School Diploma or equivalent (Associate’s degree in IT/CIS is a plus).
- Minimum of 1-2 years of experience in a technical support or help desk role.
- Excellent verbal and written communication skills with a customer-first mindset.
- Strong problem-solving abilities and patience when dealing with non-technical users.
- Reliable high-speed internet connection and a dedicated home office space.
- Familiarity with remote desktop tools (e.g., TeamViewer) and ticketing systems (e.g., Zendesk, JIRA, Freshdesk).