Job Description
We are urgently hiring a dedicated Night Shift Support Specialist to join our elite technical team in San Jose, CA. As a key player in our operations, you will be responsible for maintaining system integrity and providing top-tier technical assistance during off-hours. If you have a passion for technology and a knack for problem-solving, we want to hear from you immediately.
In this role, you will be the first line of defense for our clients, ensuring minimal downtime and maximum satisfaction. We offer a competitive compensation package and a dynamic work environment for those ready to take their career to the next level.
Responsibilities
- Monitor server health and network performance to ensure 24/7 operational stability.
- Resolve complex technical tickets and troubleshoot hardware/software issues for end-users.
- Escalate critical incidents to senior engineering teams when necessary.
- Document solutions and maintain accurate logs for all technical interventions.
- Collaborate with day-shift teams to ensure seamless knowledge transfer.
- Perform routine system backups and security patches during the night cycle.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or technical customer service.
- Strong knowledge of Windows, Linux, and networking protocols.
- Excellent verbal and written communication skills for remote support.
- Ability to work independently and manage time effectively during night shifts.
- Bachelor's degree in Computer Science or related field (or equivalent experience).
- Experience with ticketing systems (e.g., Zendesk, JIRA) is preferred.