Job Description
Join InnovateTech Solutions as a Remote Tech Support Specialist and revolutionize how we empower businesses across Detroit and beyond. We're seeking a tech-savvy problem-solver to deliver exceptional remote IT support in a dynamic, flexible work environment. As a key member of our digital transformation team, you'll troubleshoot complex systems, implement cutting-edge solutions, and directly impact client success—all while enjoying the freedom to work from anywhere in Michigan. Your expertise will power our mission to make technology accessible and reliable for diverse industries.
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop tools and ticketing systems
- Provide Tier 2/3 support for cloud infrastructure, networking, and security protocols
- Document technical procedures and maintain detailed knowledge base articles
- Collaborate with cross-functional teams to implement system upgrades and patches
- Train end-users on cybersecurity best practices and new software deployments
- Monitor system performance and proactively address potential vulnerabilities
- Manage service level agreements (SLAs) and ensure timely issue resolution
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA Network+ or A+ certification required (Security+ preferred)
- Proficiency in Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware, software, and network troubleshooting
- Exceptional communication abilities with technical and non-technical stakeholders
- Experience with ticketing systems (ServiceNow, Zendesk) and remote access tools
- Ability to work independently with minimal supervision and prioritize complex tasks