Job Description
Join TechSolutions Inc. as a Night Shift Support Specialist and earn a $3,000 sign-on bonus! We're seeking dedicated professionals to provide exceptional technical support during overnight hours in Richmond, VA. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Responsibilities
- Deliver 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot hardware, software, and network issues with minimal supervision
- Document all interactions and resolutions in ticketing systems
- Collaborate with global teams to resolve complex escalations
- Monitor system health and proactively address potential disruptions
- Maintain strict compliance with security protocols and SLAs
Qualifications
- 2+ years of IT support experience, including night shift or remote work
- Proficiency in Windows/macOS, networking fundamentals, and cloud platforms
- Strong problem-solving skills with ability to work independently
- Excellent communication skills and customer service orientation
- CompTIA A+ or equivalent certification preferred
- Ability to lift 30 lbs for equipment maintenance tasks