Job Description
Join our dynamic team as a Remote Tech Support Specialist in Wichita, KS! We're seeking a dedicated professional to deliver exceptional technical assistance to our clients. Enjoy the flexibility of remote work while solving complex IT challenges and contributing to our innovative tech ecosystem. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in a supportive environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide technical guidance for network, security, and system configurations
- Document troubleshooting processes and maintain detailed case logs
- Collaborate with cross-functional teams to implement solutions
- Conduct system updates and security patches across client environments
- Train users on new technologies and best practices
Qualifications
- 3+ years of experience in technical support or IT operations
- Proficiency with Windows/macOS, networking protocols, and cloud services
- Strong analytical skills and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+/Network+ certification or equivalent
- Ability to work independently with minimal supervision
- Familiarity with ticketing systems (e.g., Jira, Zendesk)