Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide exceptional technical and customer support during overnight hours in Fort Worth. This role offers competitive compensation, comprehensive benefits, and a dynamic team environment where your problem-solving skills shine. If you thrive in fast-paced settings and value work-life balance through overnight shifts, apply today to join our growing team!
Responsibilities
- Provide Tier 1/2 technical support for software, hardware, and network issues
- Manage customer inquiries via phone, chat, and ticketing systems
- Monitor system health and resolve alerts during overnight hours
- Document incident reports and maintain accurate knowledge base entries
- Collaborate with day-shift teams for seamless handovers
- Escalate complex issues to senior engineers with detailed context
- Contribute to process improvements for overnight workflows
Qualifications
- 1+ years of IT support or customer service experience
- Proficiency with Windows/macOS and networking fundamentals
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- Ability to work independently and make sound decisions
- Experience with ticketing systems (Jira, ServiceNow)
- CompTIA A+ certification preferred
- Must be available for overnight shifts (10 PM - 6 AM)