Job Description
Join Orlando Tech Solutions as a Night Shift Support Specialist and be the backbone of our 24/7 operations! We provide all necessary equipment including high-performance laptops, diagnostic tools, and ergonomic workstations. This role offers unmatched work-life balance with minimal daytime interruptions, comprehensive training, and opportunities for career advancement in a fast-growing tech environment.
Responsibilities
- Provide remote and on-site technical support for hardware/software systems during night shifts
- Monitor network infrastructure and proactively resolve technical issues
- Document all troubleshooting steps and maintenance activities
- Collaborate with day-shift teams to ensure seamless service continuity
- Manage equipment inventory and request replacements as needed
- Conduct system updates and security patches during off-peak hours
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of technical support experience
- CompTIA A+ or similar certification required
- Strong diagnostic skills for Windows/macOS/Linux systems
- Ability to work independently with minimal supervision
- Excellent problem-solving and communication skills
- Valid Florida driver's license for occasional on-site visits