Job Description
Join our innovative team as a Remote Tech Support Specialist in Baton Rouge, LA! We provide all necessary equipment for you to excel from home. As a key member of our IT support division, you'll deliver exceptional technical assistance to clients across diverse industries. This role combines remote flexibility with career growth opportunities in a dynamic tech environment. Enjoy competitive compensation, comprehensive benefits, and the chance to solve complex technical challenges while supporting our clients' digital transformation. If you're passionate about technology and thrive in remote settings, apply today to become part of Baton Rouge's premier tech support team.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and email
- Diagnose and resolve complex IT problems with minimal supervision
- Install and configure company-provided equipment (laptops, peripherals, software)
- Document all support tickets and solutions in our CRM system
- Collaborate with senior engineers on escalated technical issues
- Maintain high customer satisfaction through timely and effective resolution
- Stay updated on emerging technologies and industry best practices
Qualifications
- 2+ years of technical support experience in remote or hybrid environments
- Proficiency in Windows/macOS, networking fundamentals, and cloud platforms
- Excellent troubleshooting skills for hardware and software issues
- Strong written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Ability to work independently and manage multiple priorities
- High-speed internet access at home (company provides equipment)
- Valid Louisiana driver's license for occasional on-site visits