Job Description
Join our award-winning 24/7 operations team as a Night Shift IT Support Specialist in vibrant New Orleans! We're seeking dedicated professionals who thrive in after-hours environments to maintain our global infrastructure. Enjoy competitive pay with shift differentials, comprehensive benefits, and career growth opportunities in a collaborative culture that values work-life balance. Perfect for night owls seeking stability in the tech industry.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems during night shift hours
- Monitor and maintain network infrastructure, servers, and cloud platforms
- Resolve complex hardware/software issues using remote diagnostic tools
- Document incidents, solutions, and maintenance activities in ITSM systems
- Collaborate with global teams for seamless cross-shift handovers
- Execute scheduled system patches and security updates
- Conduct proactive system health checks and performance optimization
Qualifications
- Associate degree in IT or related field (Bachelor's preferred)
- 2+ years of enterprise IT support experience
- Proficiency in Windows Server, Linux, and virtualization platforms
- Strong knowledge of networking protocols and cybersecurity best practices
- CompTIA A+/Network+ certifications or equivalent
- Exceptional troubleshooting skills with systematic approach
- Ability to work independently with minimal supervision
- Availability to work flexible night shifts (10 PM - 6 AM)