Job Description
Join TechSolve Solutions Inc., a leader in innovative IT services, as a Remote Technical Support Specialist. We're seeking a customer-focused professional to deliver exceptional technical assistance to our clients across the nation. Enjoy the flexibility of remote work while making a tangible impact in the tech industry. As part of our dynamic team, you'll gain exposure to cutting-edge technologies and grow your career with ongoing training and development opportunities.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document cases thoroughly in CRM systems and maintain detailed knowledge base articles
- Collaborate with senior engineers on complex technical escalations
- Train end-users on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years of experience in remote technical support or help desk roles
- Proficiency in Windows OS, Mac OS, and mobile device troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Experience with ticketing systems (Zendesk, ServiceNow) and remote access tools
- Certification in Microsoft Azure or AWS preferred