Job Description
Join InnovateTech Solutions as a Remote Tech Support Specialist and kickstart your career with a $5,000 sign-on bonus! We're seeking passionate tech enthusiasts to deliver exceptional remote support to clients across Boston and beyond. Enjoy the flexibility of working from home while solving complex technical challenges and making a real impact. Our collaborative culture offers growth opportunities, cutting-edge tools, and a commitment to your professional development.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and email
- Troubleshoot and resolve complex system problems for enterprise clients
- Document cases meticulously in CRM systems and maintain knowledge bases
- Collaborate with Tier 2/3 engineers for escalated technical issues
- Conduct remote system configurations and security updates
- Train clients on best practices for cybersecurity and system optimization
Qualifications
- 2+ years of experience in technical support or IT helpdesk roles
- Proficiency in Windows, macOS, and cloud platforms (AWS/Azure)
- Strong diagnostic skills with networking fundamentals (TCP/IP, DNS)
- Excellent communication and customer service abilities
- CompTIA A+ or equivalent certification preferred
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision