Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and become part of our award-winning team delivering cutting-edge IT solutions. This immediate hire contract position offers the flexibility of remote work while supporting Fortune 500 clients from your Fort Worth home office. We're seeking tech-savvy professionals who thrive in fast-paced environments and excel at resolving complex technical challenges.
Why Work With Us?
- Industry-leading training and certification opportunities
- Flexible remote work with competitive compensation
- Clear career advancement paths to senior roles
- Comprehensive tech stipend for home office setup
Responsibilities
- Provide Tier 2-3 remote technical support for enterprise clients via phone, email, and chat
- Diagnose and resolve hardware, software, and network issues across Windows/macOS/Linux systems
- Manage ticket queues in ServiceNow with SLA adherence and resolution documentation
- Deploy and configure cloud solutions including Azure AD, Intune, and VPN infrastructure
- Collaborate with senior engineers on complex incident escalations
- Conduct user training on security protocols and system best practices
- Maintain accurate knowledge base articles for common technical resolutions
Qualifications
- 3+ years of enterprise-level IT support experience (helpdesk/desktop support)
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Active Directory, SCCM, and endpoint management tools
- Proficient in PowerShell scripting for automation tasks
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication with non-technical stakeholders
- Must have dedicated home office with redundant internet backup