Job Description
Join Nevada Tech Solutions as a Night Shift Support Specialist and become an integral part of our 24/7 operations team. We're seeking dedicated professionals who thrive in flexible overnight schedules to provide exceptional technical support across our digital platforms. This role offers competitive compensation, comprehensive benefits, and career growth opportunities in Henderson's thriving tech sector. Embrace work-life balance with our adaptable shift structure while safeguarding critical infrastructure during off-peak hours.
Responsibilities
- Provide 24/7 technical support for enterprise systems and customer-facing platforms during overnight shifts
- Monitor network security, system performance, and incident response protocols
- Document troubleshooting procedures and knowledge base articles for team reference
- Collaborate with global teams during handover periods for seamless continuity
- Execute scheduled maintenance and system updates during low-traffic windows
- Train on emerging technologies and compliance standards for night operations
Qualifications
- 2+ years in IT support, help desk, or system administration roles
- CompTIA Network+ or equivalent certification preferred
- Experience with ticketing systems (Jira, ServiceNow) and remote monitoring tools
- Strong diagnostic skills across Windows/Linux environments and cloud platforms
- Ability to work independently with minimal supervision during overnight hours
- Excellent written communication for cross-team documentation