Job Description
Are you a detail-oriented technical professional looking for a high-impact career? Nexus Support Systems is seeking a Senior Remote Tech Support Specialist to join our elite remote team. If you are passionate about solving complex IT issues and providing exceptional customer experiences, we want to hear from you.
We offer a competitive salary package, flexible remote work schedules, and a collaborative culture that values innovation and growth. If you are based in Cincinnati, OH, or anywhere in the US, this is your opportunity to advance your career in a high-paying, fully remote environment.
Responsibilities
- Provide remote technical support to end-users via phone, chat, and email, resolving hardware, software, and network issues.
- Manage and prioritize incoming help desk tickets with a focus on speed and accuracy.
- Document all technical interactions and resolutions in the ticketing system for knowledge base management.
- Collaborate with cross-functional teams to identify trends and improve support processes.
- Conduct remote diagnostics and troubleshooting using advanced remote access tools.
- Guide users through software installations and security updates.
Qualifications
- Minimum of 3-5 years of experience in a technical support or help desk role.
- Experience working in a remote or telecommute environment.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Proficiency with remote support tools (e.g., TeamViewer, LogMeIn, RMM).
- Excellent verbal and written communication skills with a customer-first mindset.
- CompTIA A+ or equivalent IT certification is highly preferred.