Job Description
Join our dynamic team as a Remote Tech Support Specialist in Lexington, KY! We're seeking a tech-savvy professional to provide exceptional customer support immediately. Work from home while resolving complex technical issues for enterprise clients. Enjoy competitive pay, flexible hours, and growth opportunities in a fast-paced environment. Apply today to start your career in tech support!
Responsibilities
- Diagnose and resolve hardware/software issues via remote access and phone support
- Document troubleshooting steps and maintain detailed case logs
- Provide technical guidance to users on system usage and security protocols
- Collaborate with IT teams to escalate complex technical problems
- Conduct system maintenance and updates to ensure optimal performance
- Train users on new technologies and best practices
- Monitor ticket queues and maintain SLA response times
Qualifications
- 2+ years of technical support experience required
- Proficiency in Windows/macOS/Linux operating systems
- Certification in CompTIA A+, Network+, or equivalent preferred
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (e.g., Zendesk, Jira)
- Ability to work independently with minimal supervision
- High-speed internet connection and dedicated workspace