Job Description
Join our dynamic support team as a Part-Time Night Shift Specialist in Virginia Beach! We're seeking tech-savvy professionals to provide exceptional after-hours technical support to our clients. This role offers flexible scheduling, competitive pay, and the opportunity to work in a collaborative environment while making a tangible impact on customer satisfaction. Perfect for students, night owls, or those seeking supplemental income with growth potential.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues including network connectivity and security protocols
- Document all support interactions with detailed ticket entries in CRM systems
- Collaborate with day-team specialists for seamless issue escalation and resolution
- Maintain accurate knowledge base documentation for recurring technical problems
- Conduct proactive system health checks during off-peak hours
- Adhere to strict SLA compliance and security protocols
Qualifications
- 1+ years of technical support experience in IT helpdesk or similar role
- Proficient in Windows/macOS environments and networking fundamentals
- Strong diagnostic skills with ability to troubleshoot remotely
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Flexible availability including weekends and holidays
- High school diploma or equivalent required